Privacy Policy

Effective Date: March 1, 2024

At Accolade Collections, we understand the importance of your privacy and are committed to protecting it. This Privacy Policy outlines how we collect, use, and disclose your personal information when you interact with us, whether in our stores, websites, or events. Additionally, we may provide you with specific notices about our personal information practices for certain programs or activities.

PERSONAL INFORMATION COLLECTED

We collect personal information you provide to us. For example, we may collect information when you create an account, create a profile, use the interactive areas and features on our site, make a purchase, sign up for events, and when you email, call, or otherwise communicate with us. The types of personal information we collect include, for example, name, postal address, phone or fax number, email address, account information (e.g., credit card and online registration information), and other information you choose to provide.

We have implemented robust security measures to protect your personal information. Whenever you use our services or sites, we receive certain types of information automatically. For example, when your Web browser accesses our site, we obtain certain types of information, such as your IP address, the type of browser you use, access times, and the page you visited before visiting our site. We may also collect information about your computer’s operating system and information about your usage and activity on our site.

COOKIES

We use cookies to collect data from our website visitors automatically. A cookie is a small file that is transferred to your computer. We may also use third-party agents to deliver cookies and collect data. We use the data collected through cookies to ensure the integrity of our website's registration and buying processes, remember your preferences and account settings, personalise our marketing and information to support your interests better, and improve our website and experience. If you watch a video on our site that uses Adobe Flash Player, a third party (Adobe Systems Inc.) may set a "flash cookie" on your computer. You can visit Adobe Flash Player privacy and security to learn more about how Adobe Systems Inc. protects your privacy.

As you explore AccoladeCollections.au, cookies for advertising purposes will be placed on your computer. These advertising cookies help us understand your interests better. Our advertising partners, such as Criteo, Rakuten, Google, and Facebook, use these cookies to show you retargeting ads on other websites based on your previous engagement with AccoladeCollections.au. It's important to note that these techniques don't collect personal information, including your name, email address, postal address, or phone number.

WEB BEACONS

We utilize web beacons to gather information. Web beacons are essentially electronic images that we may use on our website and in our emails. Their purpose is to help us deliver cookies, monitor visits, analyse usage and campaign effectiveness, and determine whether an email has been opened or acted upon.

PERSONAL INFORMATION FROM OTHER SOURCES

We may receive personal information about you from other sources and combine it with our information.

OUR USE OF PERSONAL INFORMATION

We collect and use your personal information for various purposes.

  • Our company provides products and services, processes transactions, and sends related information such as purchase confirmations, invoices, updates, security alerts, recall notices, and support messages.
  • Our company will reply to your comments and answer any questions you may have. Additionally, our company will provide customer service to assist you with any issues or concerns you may encounter.
  • Receive updates on Company and partner products, services, offers, news, events and relevant information based on your location.
  • process and deliver contest or raffle entries and prizes;
  • maintain and administer your account, and
  • operate and improve our sites and services.

We may store and process personal information in Australia and other countries.

SHARING OF PERSONAL INFORMATION

We may share personal information about you outside of the Company and its affiliates, including as follows:

  • We may hire other companies to perform various business-related services on our behalf or to complete transactions. To enable them to provide such services, we may disclose personal information to certain types of third-party companies. The companies that may receive personal information and their functions include hosting services, technical assistance, database management/backup services, use analytics, third-party marketing partners, email marketing platforms, data co-ops, service providers related to our mail catalogues, fulfilment services, distributors, payment processors, and customer service. As permitted by law, these companies may use the shared personal information for their own marketing or commercial purposes. If you wish to opt out of Accolade Collections’ mail catalogues or marketing e-mails, please complete this form.
  • To administer promotional programs, we may share your personal information with our third-party marketing partners, including participating businesses.
  • Occasionally, we may share your personal information with other companies that can provide you with information about their or their partners' products and services. However, if the law requires, we will offer you the option to opt out of such sharing.
  • We may disclose personal information to affiliated companies to market and sell our products and services.
  • We may share non-personal information with third-party advertising partners, such as the number of daily visitors to a particular web page or the size of an order placed on a specific date.
  • We reserve the right to publicly disclose contest and raffle winners' names, cities, states, and other information.
  • We reserve the right to publish any content you submit to our sites, including comments, stories, photos, blog posts, and videos. We may also post anything you send to us about your activities or postings by others.
  • Your personal information may be shared as a part of a corporate business transaction, such as a merger or acquisition of all or a portion of our business to another company, joint venture, corporate reorganisation, financing or sale of company assets. In the event of insolvency, bankruptcy or receivership, your personal information may be transferred to third parties as one of the business assets in the transaction.
  • We may share personal information for the following reasons: (i) to comply with laws or respond to lawful requests and legal processes, (ii) to protect the rights and property of the Company, our agents, and others, including enforcing our agreements, policies, and terms of use, or (iii) in an emergency to protect the personal safety of the Company, our customers, or any other person.

YOUR CHOICES

If you wish to stop receiving promotional emails from our company, you can follow the instructions provided in those emails. However, please note that even if you opt out of promotional emails, we may still send you non-promotional emails that pertain to your purchases, account, or our ongoing business relations.

You have the option to stop the collection of data by cookies on our website. If you want to turn off cookies that the Company’s agent has set, you can visit AccoladeCollections.au. Additionally, you can set your browser to remove and reject cookies set by the Company. However, please note that this may not affect third-party “flash cookies” used in connection with videos that you view on our site. To manage and turn off “flash cookies” set by Adobe Systems Inc., you can visit Adobe Flash Player privacy and security. If you choose to remove or reject cookies, certain features or services of our site may be affected.

SECURITY OF PERSONAL INFORMATION

The Company endeavours to use commercially reasonable physical, electronic, and procedural measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, and destruction while it is under our control.  While we use commercially reasonable precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

CHANGES TO THIS POLICY

The Company may change this Policy at any time. We will notify you of any changes by updating the “Effective Date” above.

CONTACT US

If you have any questions, comments, or concerns regarding this Policy or our privacy practices, kindly initiate contact by utilising the Contact Us link provided at AccoladeCollections.au.